A Room service.What can I do for you?
客房部。我能為您做什么嗎？
B This is room 2012. Where is my laundry?You promised to send to me this morning.
這是房間2012。我送洗的衣服呢？你們承諾今天早晨會送來的。
A Well,let me check for you. I am sonry,sir. They mistook your order as a normal one.Actualty it's an express laundry,is that right?
讓我查一下。很抱歉，先生。工作人員將您的單子當成了普通的訂單，實際上您要的是速洗服務，對嗎？
B Yes,I ordered the express service．
是的，是要求速洗的。
A Sir,we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later. Is that all right?
先生，我們對此感到非常抱歉，我們將退還您的洗衣費，并會在3小時內將您的衣服洗好送到您的房間內。您覺得怎么樣呢？
B That's fine.
可以。
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